Story Published:
Jun 21, 2005 at 2:34 AM PDT
Story Updated:
Aug 31, 2006 at 1:58 AM PDT
UNDATED - The criminal exploit that exposed 40 million credit card
accounts to possible fraud is shedding light on an arcane but
sensitive piece of the financial industry: the hundreds of
companies that process transactions between merchants and card
issuers.
While enormous in scope, the breach disclosed Friday at
CardSystems Solutions Inc. was by no means the first such attack on
a card processor.
Many analysts believe that banks and credit card companies,
despite working hard to tighten their own security, have failed to
force payment processors to maintain similar standards.
"They're not being watched carefully enough," said Avivah
Litan, an analyst with Gartner Inc.
In recent years, card associations such as Visa and MasterCard
have set up security requirements for processors to follow. No laws
in particular govern this program, but the card associations can
impose fines of several hundred thousand dollars for
transgressions.
However, Litan said proactive audits of companies like
CardSystems don't really happen.
Credit card companies "just sort of wait for them to have a
breach," she said. "There's just a lot of vagaries in how it's
enforced." In fact, she said, several similar breaches have
happened before and the public wasn't told.
Card processors and merchants must certify through third-party
monitors that they meet the banks' and credit card associations'
security standards. But complying can be a long and costly process.
Consequently, several experts said they doubt that CardSystems,
which annually processes some $15 billion in transactions for more
than 105,000 small to mid-sized businesses, is alone among card
processors in being vulnerable to hackers.
"It's quite possible that it could exist elsewhere," said
Michael Petitti, a senior vice president at AmbironTrustWave, one
of the companies that performs the industry's security
certifications. CardSystems was not in his company's purview, he
said.
The breach occurred after CardSystems inappropriately held onto
card data for "research purposes" rather than deleting it. Forty
million accounts were exposed, and records pertaining to at least
200,000 are known to have been stolen, primarily MasterCard and
Visa cards.
CardSystems did not return repeated calls seeking comment
Monday, but MasterCard spokeswoman Sharon Gamsin said the records -
names, banks and account numbers - should have been deleted because
"you don't want that information sitting around."
"Merchants aren't allowed to keep it, and these processors
aren't allowed to keep it," she said.
The FBI is investigating "several different angles," bureau
spokeswoman Deb McCarley said Monday. She would not provide
details.
The break-in is the latest high-profile data breach to be
publicly disclosed in recent months involving credit card
companies, retailers and data brokers that amass and sell consumer
data.
Security and fraud experts say two factors are behind the trend:
- Information thieves are becoming ever more sophisticated at
grabbing and selling financially sensitive information.
- A California law took effect this year that requires companies
to notify state residents when their personal information is
compromised. Congress is now debating a national version.
Perhaps the biggest previous security lapse involving a card
processor was a 2003 hack on a Nebraska company called Data
Processors International Inc., part of TransFirst Holdings Inc. As
many as 8 million account numbers became vulnerable.
TransFirst spokesman Scott Jones would not say whether the
company is confident a similar attack couldn't happen again.
He said only that the company's data banks are encrypted and
watched by monitoring software in order to comply with Visa and
MasterCard requirements.
Mike Gibbons, a former chief cybercrime investigator for the
FBI, says financial services companies have done better overall
than most industries in developing tight computer security.
But Gibbons, now general manager for federal security solutions
at Unisys Corp., said the credit card companies' certification
system for its partners isn't necessarily sturdy.
Computer networks are very complex and constantly being updated,
so it wouldn't be unusual for a major alteration to be made after a
company is audited - one that could leave its network vulnerable to
attack, he said.
Consumer advocates believe a more pervasive problem is at work:
retailers and banks are reluctant to do anything to change the
credit system because they fear it would slow the process by which
consumers get and use credit.
"Information travels through the credit system and stops in so
many places where it could be illegally used that consumers have no
idea what a hodgepodge of a system the credit card companies have
created," said Edmund Mierzwinski, consumer program director at
U.S. Public Interest Research Group.
That system, he said, is mainly designed to extract fees from
consumers and businesses, "but very little of it is designed for
security."